Hello, this is Neeraj
a year back I bought Mi Band 3 from gearbest, later this year the strap was worn of due to excess use.
So on 26/01/2020 18:44:21, I ordered a new replacement strap through the gearbest website, with order number 20012600935807141424. Unfortunately due to the covid-19 outbreak, the shipment got delayed and the package didn't reach me even after the estimated shipping date.
So I contacted the gearbest customer care, they were very generous to return my product cost as per their protocol.
The amount was refunded into my gearbest wallet in less than 48 hours after I raised my query. Thus I'm happy to continue this shopping relationship with the gearbest team.